Competency-Based Performance Reviews

How to Perform Employee Evaluations the Fortune 500 Way

Author:Robin Kessler
ISBN-13: 978-1-56414-981-7
Pages: 256
Dimensions: 5.25 x 8.25 inches
Format: Paper
Price: $13.99

Managers working in today’s organizations often focus more on results than
on the people who achieve those results. But regularly evaluating the
performance of your employees is critical to improving the efficiency and
output of your organization.

Performance reviews have changed significantly in the past few years.
Companies today are looking for the key characteristics, known as
competencies, that help the most successful people in their field to be so
successful. Managers and employees need to focus on those competencies,
especially during performance review discussions.

Competency-Based Performance Reviews offers you a new and more
effective way to handle performance reviews and to coach your employees to
emphasize the knowledge, skills, and abilities that they have and the
organization needs. Most sophisticated U.S. and international employers are
using competency-based systems to select, interview, and evaluate the
performance of employees. Fortune 500 corporations such as American
Express, Anheuser Busch, Coca-Cola, Disney, Federal Express, IBM,
Johnson & Johnson, and Pfizer are all looking for specific competencies.

This book will give you the guidance you need to:
• Perform competency-based reviews on your employees.
• Help your team get the recognition they deserve in division meetings by
providing the evidence to justify higher performance rankings.
• Develop your own competencies—and those of your employees.
• Coach employees to recognize competency-based accomplishments and
advocate for themselves throughout the year.
• Write smarter, targeted competency-based accomplishment statements to
use on performance review forms.

By putting these competency-based performance reviews into practice,
managers can strengthen their organziations, their careers, as well as the
careers of their employees. Competency-Based Performance Reviews
includes sample phrases to use on reviews, as well as sample
accomplishment statements to guide employees to improving and writing their

Robin Kessler is currently president of The Interview Coach, a human
resources and career consulting firm in Houston, Texas. She has more than
20 years experience improving interviews, resumes, presentations, and
organization communications as a human resources professional,
consultant, career coach, and adjunct professor. Kessler is author of
Competency-Based Interviews and Competency-Based Resumes, the first
books to teach people to write their resumes and prepare for interviews
considering the competencies employers are looking for. She has trained
managers and employees to write effective, competency-based statements
on their performance reviews and to communicate about competency-based
accomplishments. She has her B.A. and M.B.A. from Northwestern

Visit her blog at

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